Privacy Policy

1. Introduction

8k8 app4 ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being completely transparent about how we handle your information.

This Privacy Policy has been prepared in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC). It also reflects our obligations under the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR).

This Policy explains: what personal data we collect from you; how and why we collect it; how we use, store, and protect it; who we may share it with; how long we keep it; and what rights you have over your own data. We encourage you to read this document carefully. If you have any questions, our Data Privacy Officer is reachable at the contact details provided at the end of this Policy.

2. Personal Data We Collect

Depending on how you interact with the 8k8 app4 platform, we may collect the following categories of personal data:

Category	Examples
Identity Data	Full legal name, date of birth, nationality, government-issued ID number
Contact Data	Philippine mobile number, email address, residential address
Account Data	Username, encrypted password, account preferences, communication settings
Financial Data	GCash number, Maya account reference, bank account name and number (for withdrawal verification), transaction history
Gaming Data	Game history, wager amounts, win/loss records, session duration, responsible gaming settings
Technical Data	IP address, device type, browser type and version, operating system, time zone, screen resolution
Usage Data	Pages visited, features used, click patterns, session timestamps, referral source
Communications Data	Support chat transcripts, email correspondence, feedback submissions
Verification Data	Copies of government-issued IDs, selfies submitted for identity verification, proof of address documents

We do not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

3. How We Collect Your Data

8k8 app4 collects personal data through the following means:

• Direct Interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated Technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. This includes your IP address, device identifiers, and browsing behaviour on the Platform.
• Third-Party Sources: Data received from payment processors (such as GCash and Maya) to confirm transaction status; data from identity verification service providers used to validate government-issued IDs; and data from fraud prevention and anti-money laundering screening services.
• Regulatory Sources: Data received from PAGCOR or other regulatory bodies in connection with licensing, compliance audits, or investigations.

4. Purposes of Processing

We process your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 8k8 app4 player account, including authentication and account security.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, and deliver the features and functionality of the Platform.
• Identity Verification (KYC): To verify your identity and age (21+) as required by PAGCOR regulations and Philippine anti-money laundering laws.
• Financial Processing: To process deposits, withdrawals, and bonus transactions, and to maintain accurate financial records.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming behaviour and enforce responsible gaming tools such as deposit limits, session reminders, and self-exclusion, in accordance with our obligations under PAGCOR regulations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulations, NPC requirements, and any lawful orders from competent authorities.
• Platform Improvement: To analyse usage patterns and technical performance data to improve the Platform's features, stability, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time through your account settings.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 8k8 app4 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account and deliver the Services you have signed up for.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and NPC data privacy obligations.
• Legitimate Interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Legitimate Interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.

6. Data Sharing & Disclosure

8k8 app4 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process deposits and withdrawals. These processors receive only the minimum data necessary to complete the transaction.
• Identity Verification Providers: Third-party KYC service providers engaged to verify government-issued IDs and confirm player eligibility. All such providers are contractually bound to process data solely for verification purposes.
• Fraud Prevention & AML Services: Screening services used to detect suspicious transactions and comply with Philippine anti-money laundering obligations under Republic Act No. 9160, as amended.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law or regulatory order.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Professional Advisers: Lawyers, auditors, and compliance consultants, where necessary for the conduct of legal proceedings, audits, or regulatory compliance reviews.

7. Cookies & Tracking Technologies

The 8k8 app4 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather analytics data. The following types of cookies may be placed on your device:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming configurations.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform — such as which pages are visited most frequently and where users encounter errors. This data helps us improve the Platform.
• Marketing Cookies: Used to deliver relevant promotional content within the Platform based on your activity. These cookies are only placed where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 8k8 app4 platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

8. Data Retention

8k8 app4 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• Identity Verification Documents: Retained for five (5) years following account closure or the completion of the relevant KYC process, whichever is later.
• Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for the resolution of a dispute or legal proceeding.
• Gaming History: Retained for five (5) years from the date of the relevant gaming session, in accordance with regulatory requirements.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

9. Data Security

8k8 app4 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication requirements for account access and administrative systems.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Comprehensive staff training on data privacy obligations and security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and NPC regulations, you have the following rights with respect to your personal data held by 8k8 app4:

• Right to Be Informed: The right to be told what personal data we collect about you, how we use it, and with whom we share it — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer via live chat or at the email address provided in Section 13 of this Policy. We will respond to all valid requests within fifteen (15) days, or within such extended period as permitted by applicable law where the request is complex or numerous.

11. Minors & Age Restriction

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 8k8 app4 platform, please notify us immediately via live chat so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent underage access to gambling platforms.

12. Changes to This Privacy Policy

8k8 app4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material, we will notify registered players via email or an in-platform notification prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the 8k8 app4 platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy.

13. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 8k8 app4, please contact our designated Data Privacy Officer through the following channels:

• Live Chat: Available 24/7 directly through the 8k8 app4 platform — the fastest way to reach us.
• Email: [email protected]
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 15 days.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.